Privacy and Security Policy

Seating Masters is committed to protecting your privacy and keeping your personal information secure. This Privacy and Security Policy lets you know what information we collect when you visit our site, seatingmasters.com, why we collect it, and how we use it. This Privacy and Security Policy also addresses our information security practices, the options you have to access and control any personally identifiable information you provide to us, and similar issues.
We may need to collect personal data from you for a specific reason, such as to provide you with information you request. The information collected from you may include your name, telephone, address, fax number, or e-mail address. We may collect information actively needed for the purchase of a product or service, such as a payment method. We use this information to process your order, and analyze and support your use of the Seating Masters website. This information may be disclosed only to our staff and to third parties involved in carrying out your transaction, delivering your order or the analysis and support of your use of the seatingmasters.com website.

How do we protect data we collect?

We have secure web pages to collect specific types of user information and we store certain kinds of data in encrypted form. We maintain stringent physical, electronic, and administrative safeguards to protect your personal data from unauthorized or inappropriate use. While no computer system is 100 percent secure, we believe the measures implemented by our website reduce the likelihood of security issues to a level appropriate to the type of information involved. Seating Masters' servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL's browser, so that only Seating Masters can read a customer's personal data.
We may share the personal information you provide with companies we have employed to provide services for us. These companies - our vendors - are contractually bound to use personal data we share with them only to perform the services we have employed them to provide. We do not sell, share or lease personal information about our customers to any third-parties for marketing use. We will release information about you only if you direct us to do so, if we are required to do so by law, or in other legally limited circumstances (for example, to protect your account from fraud).

Access to Collected Data

You may review and update the data that you provide to us through this website by contacting us as explained below.

Contacting Us

If you have any questions about our privacy policy, please use the Contact Us page of the website. We welcome your suggestions and questions about our privacy policy. We may update our Privacy and Security Policy by posting a new version of the policy on this page which it is your responsibility to review regularly.

Changes to this Policy

Please check this privacy policy periodically to inform yourself of any updates. Although we reserve the right to change or supplement this privacy policy, we will provide notice to you on this website of any significant changes for at least 30 days after the change.

Special note about children

This website is not intended for use by persons under 18 years of age. We do not knowingly solicit or collect personal data from or about children, and we do not knowingly market our products or services to children.

Your consent to this policy

By using the seatingmasters.com website, you agree to this Privacy and Security Policy. This is our complete and exclusive Privacy and Security Policy and it supersedes any earlier version.

Shipping Policy

At Seating Masters we offer the best quality furniture at the lowest price online.
All our items are brand new and come in original manufacturer-sealed packaging. Please review our policies below and contact us for additional information.

Delivery time

Unless otherwise stated, all our items ship out in 14-21 business days. Custom orders may require a longer lead time of 8 weeks, depending on the specific items. If time is an issue, please contact us for approximated delivery date. In certain cases we can also aid you with "time critical" orders. Depending on the order size, item and cost, we ship nationwide using independent freight carriers.
The seller will not be liable for any damage, loss, fault, or expenses arising from delays in shipment or other non-performance of this policy, including any claim of consequential or incidental damage.

Shipping cost

As our client you have the choice to choose the method of shipment. We will advise you of the most cost-effective way in order to save you time and money.
Shipping is not our business! We get the best rates in the industry and pass them on to you, the client - with no hidden costs.
Our prices are calculated (not estimated) so that you can be certain of what the total cost is. Since every computerized system has errors, Seating Masters reserves the right to adjust the shipping charges even after the order has been made. In the case of a change to shipping charges, the customer will have to approve the new charge before the order can be finalized.
In some cases it may not be possible to receive a shipping quote on the website. Depending on the product, order size and destination zip code - a sales representative will contact you with the best possible shipping rate.
Orders shipped by way of a trucking company are shipped "tailgate" when delivery is to a business with dock height facilities. If there is no dock on premises, the truck will park in a nearby designated loading zone. The customer is responsible for unloading freight from the truck within 30 minutes of the trucks arrival.
"Inside delivery" service is available in most instances. Please remember to request it when placing an order, since this service has to be scheduled with the freight company. Extra charges WILL apply for "Inside delivery."
We reserve the right to bill you for shipping costs on refused shipments. We reserve the right to bill you for incorrect delivery address.
We refund shipping charges in the following cases:

• We accidentally ship an incorrect product.
• We ship a broken or defective item.

If we re-ship a product in these instances, we do not add an additional shipping charge.
As soon as an item is shipped, we email you the shipping details, including a tracking number.

Shipping Damages & Freight Claims

When a carrier (UPS or common) takes possession of a shipment, they sign and acknowledge receipt of the product(s) in good order. Once they have taken possession, we are no longer responsible for the condition of the product(s) at time of delivery. All common carrier deliveries must have a signature. It is the customer's responsibility to inspect the shipment prior to accepting it. If there is visible damage (i.e. Forklift punctures; broken shrink wrap, cases are missing) then the customer must note the damages on the bill of lading. If you do not have time to inspect the boxes upon delivery, please note the following on the Bill of Lading: "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24 hours." This gives you time to inspect the product, yet allows the carrier to know that possible damage may have occurred prior to you taking possession of it. It is the customer's responsibility to file a damage claim with the carrier. Seating Masters can help you file the claim on your behalf. The carrier will reimburse the customer for their loss.
If an incorrect product was received, our company will ship a replacement within 10 days of the customer's notice. The customer must pack the incorrect item in its original packaging and allow us to collect it. In the event that replacements are not shipped within 10 days, the customer is entitled to request a full refund while allowing us to pick up the goods. Our company is not obligated to refund or to cancel the transaction if replacements were shipped during the 10-day period.

Returns and Cancellations

Cancellation of order is possible prior to the production or packaging of the items ordered. Custom made products (using upholstery materials, special stains or finishes, size or shapes) cannot be returned or cancelled at any point because they were manufactured based on your specifications. You may be able to cancel or return items that are "stock items".

Returning or cancelling an order with "stock-items", involves a re-stocking fee of 30%. This also applies on orders which were packaged but were cancelled prior of shipping. In case of a return, you will forfeit all shipping expenses paid by you. Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. All items must be returned in original manufacturers boxes and will be inspected at time of arrival. You will also be responsible for packing the items, and the cost of doing so. Therefore, is your responsibility to keep the original manufacturers boxes and packing materials. In case of damage to the returned product, you will be charged the items full price as appears on the original order. Even if we mistakenly ship the wrong product, you are still responsible for packing the items on pallets for the return shipment.

Color/Texture Disclaimer: Stains may appear different on certain browsers and colors may not be accurate and textures may not be properly visualized as a result of photographic, computer and Internet inaccuracies, and many additional factors beyond our control. Therefore, we cannot guarantee that the product colors, textures and stains & grains you see displayed on this site are entirely accurate.

WHEN YOU PLACE AN ORDER, you are accepting the limitations inherent in not directly seeing samples. Absent your obtaining such samples, your completion of an order constitutes your waiver of any claim you may have due to dissatisfaction with the product's colors, textures, stains & grains. If you would like to see first-hand materials (fabrics, vinyls, wood finishes, metal swatches) please contact us and we will be happy to provide you with samples. Please contact a customer service representative for more information.

Terms & Conditions

LIMITED WARRANTY. Seller warrants goods manufactured by it will be free from defects upon delivery to Buyer. If any of the goods are found by Seller to be defective, Seller at its option will replace such Goods or credit Buyer for the Purchase Price for such Goods.
THE FORGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING THOSE OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE NOT EXPRESSLY SET FORTH HEREIN. NO AFFIRMATION OF SELLER, BY WORDS OR ACTIONS, OTHER THAN AS SET FORTH IN THIS SECTION SHALL CONSTITUTE A WARRANTY.

Upon Buyer's receipt of shipment, Buyer shall immediately inspect the goods. Unless Buyer provides Seller with written notice of any claim of shortages or defects in the goods within three days (3) after receipt of the shipment, such goods shall be deemed finally inspected checked and accepted by Buyer. In absence on shipping and packing instruction, Seller shall use its own discretion in choice of carrier and method of packing.

TERMINATION, CANCELLATION AND CHANGES. Orders cannot be terminated, canceled or modified after acceptance of Buyer's order by Seller without Seller's written consent. Any modification of the order once accepted by the Seller shall be subject to additional shipping fees and restocking fees.

APPLICABLE LAW. This Agreement shall be governed by and construed exclusively by the laws of the State of Illinois. Buyer irrevocably and unconditionally agrees that it will not commence any action, litigation or proceeding of any kind whatsoever, whether in law or equity, or whether in contract or tort or otherwise, against Seller in any way relating to this Agreement or the transactions contemplated hereby in any forum other than the courts of the State of Illinois sitting in Chicago, Illinois and of the United States District Court for the Northern District of Illinois, and any appellate court from any thereof, and the parties hereto irrevocably and unconditionally submit to the jurisdiction of such courts and agree that any such action, litigation or proceeding may solely and exclusively be brought in any such Illinois State court or, to the fullest extent permitted by applicable law, in such federal court. Each of the parties hereto agrees that a final judgment in any such action, litigation or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.

PARTIAL SHIPMENTS. Seller will attempt to deliver all Goods in a single shipment. However, Seller at times may make partial shipments of Buyer's Goods. Delay in delivery of any Goods shall not relieve Buyer of its obligation to accept the remaining shipments.

Miscellaneous

P.O. orders
Purchase orders will be accepted on a case by case basis. Seating Masters reserves the right to decline offers based on its sole judgment. All P.O. must be made in writing using company letterhead.

Samples

We understand that the fabrics and colors you see on your monitor might look different in real life; we therefore offer you samples for superior evaluation.
Please contact us at samples@seatingmasters.com if you require wood swatches or fabric samples. These will be sent using UPS ground service and should be received within 2-3 business days.

Payment methods

We accept all major credit cards including Visa, MasterCard and American-Express. We also accept checks or money orders mailed to us. In some cases we can accept Check-by-phone. Please contact a customer service representative for more information.

Payment Terms

Unless noted on the invoice, all orders must be pre-paid prior to delivery. On custom orders, a 40 percent deposit is required. The balance must be paid before the delivery takes place.

Minimum Order

Due to freight restrictions, the minimum items per order is eight. You can mix and match any item on the website.